Stories from small town customer service

The Kerrville Daily Times had a pretty good article about customer service last week. Business columnist Leia Francisco essentially captured the high calling of customer service in her tribute to service workers.

Here's an excerpt:

Smart employers want to hire and keep good workers. Ashley Giddings is a waitress for Billy Gene’s Restaurant in Kerrville, where she was hired about five months ago. Formerly, she was a manager at a retail store, and her boss, Billy Gene, says he saw in Ashley someone who could transfer her skills in working with people to waiting tables.

Recognizing the value of his staff, he believes, “If I take care of my employees, they will take care of my customers.” Ashley, who is learning quickly, enjoys the friendship of co-workers, the supportive environment and “meeting fascinating people. She’d like her customers to know that “I appreciate it when people are patient and understand that we work hard to make them satisfied.” (Read more .)

• Tags:  
• customer service
• restaurant
• waiting tables
• work

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