Scott was known at the office for his work at church.  Just one thing: he sometimes played his “religious” card to get out of work at the office. A coworker called him on it.  “Scott,” he said, “You think church work makes you a good person. But no one around here is praising your priorities when you cut out for church and leave extra work for us.”  This...

There was no denying that Ken had a tough assignment at work.  And there was no doubt that Ken was dodging that assignment. He had a hundred excuses—and he used them—to delay getting started. Meanwhile, Ken’s boss trusted him.  Relied on him.  And the deadline wasn’t changing.  Finally, at long last, Ken executed the most difficult part of the...

Ask anyone in the division about John, and you’ll hear: “He’s the man who says ‘thank you.’ ” Early in his career, John made two commitments.  First, to be good at his work. Second, to stay grateful. After every project or task, John thanked his assistant. For every order he received, he thanked the customer.  Every coworker who helped heard from...

Jim saw the negotiations sliding off track. Both he and Bill, the man across the table, wanted the deal done. But they had a list of differences to settle. All that morning, Jim watched as Bill’s answers shortened and his face grew longer.  Tensions mounted and prospects dimmed. Then Jim asked a simple question.  He said: “Bill, are you angry with...