So, one day a month I get in my car with some senior managers, and we go out and we visit these outlying locations. In a year I'll be seeing everybody. We've got 2,200 staff; I'll have seen everybody. Just being there and thanking them for what they do, coming from a leader is enormous.

Managing employees means, first and foremost, managing people. Knowing who they are, listening, trusting, and encouraging are all part of being a successful manager.

Jenny White learned more than just job skills from her mentor; she inherited a vocation of caring.

You have a responsibility to your customers, your employees, and your investors.

We tend to promote people because they are good at getting the job done, but leadership is about more than being a good worker.

We all bring different skills to the job site, and part of my job as the leader is to help the people that I work with identify where their strengths are and facilitate their best work.

Leadership really is about how to get people to give you more than time, but their hearts, their creativity, their energy, to invest their whole heart and soul.

Part of what really keeps me going is being in the place of leader as learner. And if I see myself as leading a learning community, where we're always trying to adapt and grow and change, then there are constant challenges.

"I would say one of the biggest challenges leaders face today is that they just find it very difficult to step off the track and really deeply reflect."

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